TERMS AND CONDITIONS

Please read the terms and conditions carefully before using this internet-based platform. You agree to be legally bound by all the terms described herein and terms are incorporated by reference. If you do not agree to all of the terms and conditions, please do not use/access this internet-based platform. In terms of Information Technology Act, 2000, this document is an electronic record and being generated by a computer system it does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://www.teleprac.com website and its mobile applications. These terms, along with the Privacy Policy, form a legal agreement ("Agreement") between you and TELEPRAC HEALTHCARE PRIVATE LIMITED (TELEPRAC from now onwards) in relation to your use of the services using our website or mobile application.

This agreement outlines the terms and conditions that apply to three different groups of users of the website:

1. Medical practitioners
2. Healthcare providers/Diagnostic centers associated with us
3. Patients and their representatives or affiliates searching for practitioners on the website, and any other users of the website.

The services provided by TELEPRAC on the website, which are offered free of charge to users, include listing practitioners' profiles and contact information and providing users with the ability to create and maintain "Health accounts and records" search for practitioners by various criteria, and make appointments with practitioners. The services offered on the website may be modified or updated at any time at the discretion of TELEPRAC. This agreement applies to your use of the website to access the services and to any information you provide on the website at any time. This agreement outlines the terms and conditions under which you are permitted to use the website and the way we will handle your account while you are registered as a member/User. If you have any questions regarding any part of the agreement, you may contact us at [email protected]. By downloading or accessing the website to use the services, you irrevocably accept all the conditions outlined in this agreement, the Terms of Service, and the Privacy Policy as available on the website, and agree to comply with them. By accessing any service, you signify your acceptance of the terms of this agreement. We reserve the right to modify or terminate any part of the agreement for any reason and at any time, and we will inform you of any such modifications in writing. You should review the agreement regularly. Your use of the website following any modification constitutes your agreement to follow and be bound by the modified agreement. By accessing any of the services offered by us, you acknowledge that you will be bound by this agreement.

This agreement is published in accordance with and governed by Indian law, including the

1. Indian Contract Act 1872,
2. The Information Technology Act 2000
3. The corresponding rules, regulations, guidelines, and clarifications, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 and the Information Technology (Intermediaries Guidelines) Rules 2011.
4. Telemedicine Practice Guidelines, Enabling Registered Medical Practitioners to Provide Healthcare Using Telemedicine, 2020 from MoHFW which constitutes Appendix 5 of the Indian Medical Council (Professional Conduct, Etiquette and Ethics Regulation, 2002

TERMS OF USE: 1. General Introduction [www.teleprac.com]:

1.1. The domain name https://www.teleprac.com is an internet-based platform and its mobile application together called (“Website”) or (“Website/App”) is run, owned, operated, and maintained by M/s. TELEPRAC HEALTHCARE PRIVATE LIMITED (hereinafter to be referred as “Company” or “We” or “Our” or “Us”) having registered office at “Dar complex, near CRPF camp, Ward 6, Kulgam, J&K, India-192231, with The Corporate Identity Number of the company as U86201JK2023PTC015082

1.2. As a condition to browse/use the website, you must be 18 (eighteen) years of age or older to use or visit the website. By visiting the website or accepting these Terms of Use, you represent and consent to TELEPRAC that you are 18 (eighteen) years of age or older, and that you have the right, authority, and capacity to use the website and agree to abide by these Terms of Use.

1.3. Your access or use of the Website/App, transaction on the Website/App and use of the services hosted or managed remotely through the Website/App, are governed by the following terms and conditions (“Terms of Use”), including the applicable policies which are incorporated herein by reference. The Terms of Use, read together with the Privacy Policy, that govern your purchase and use of the products and services from www.teleprac.com, constitute a legally binding contract, between you (“You” or “Your” or “Customer” or “User” or “End-user”) and “Us”, “We”, “TELEPRAC” [www.teleprac.com].

1.4. For the purpose of these Terms of Use, wherever the context so requires the term ‘You’/ ‘User’ shall mean any natural or legal person who visits our website. By visiting our website, you agree to be bound by these terms of use. By using the website, you also agree to be bound by our policies, including the privacy policy and any other relevant rules, guidelines, policies, terms, and conditions as required by Indian law. These policies, terms, and conditions are considered part of these terms of use. If you are redirected to a third-party website from our website, you are subject to the rules and regulations of that website and we are not responsible for any data maintenance or other issues on that website

1.5. The term 'doctor/registered medical practitioner' (RMP) refers to any person who is licensed to practice medicine by the Medical Council of India (MCI) or a State medical council where they received their degree. For example, in Jammu & Kashmir, doctors/RMPs are registered with the J&K Medical Council. We verify and authenticate these registrations with the relevant medical councils using the data provided by RMP.

1.6. The website/app is an internet-based platform that provides telemedicine services (online doctor consultation) and allows for the online purchase of pharmaceutical and personal care products from third-party pharmaceutical companies and distributors. We do not manufacture any products at this time and any claims about the quality of the products should be directed to the manufacturer. However, we carefully select reputable companies to list on our website, giving users a broad range of options to choose from.

1.7. You understand that the Website or mobile application you use is owned by Us. We may periodically upgrade the Website/App at any time for better and smooth working and the Terms of Use shall apply to such upgrades as well without any limitations.

1.8. We reserve the right to change or modify these terms of use, as well as any policies or guidelines on the website, including the privacy policy, at any time at our discretion. Any changes or modifications will take effect immediately upon posting on the website. By continuing to use the website, you confirm your acceptance of these changes or modifications. Therefore, you should regularly review these terms of use and relevant policies to understand the terms that apply to your use of the website

1.9. TELEPRAC authorizes you to view and access the content available on the Website solely for the purposes of availing the services, such as visiting, consulting your doctor, using, ordering, receiving, delivering, and communicating only as per these Terms of Use. Our content in the form or text, images, illustrations, videos, blogs, and such is our property and is protected under copyright, trademark, and other applicable law(s). You shall not modify our content or reproduce, display, publicly perform, distribute, or otherwise use our content in any way for any public or commercial purpose or for personal gain.

2. Creating an account & User eligibility:

2.1. To access and use our online platform (Website) or avail services and process transaction via our website/mobile application, you must set-up/register an account with TELEPRAC in accordance with the procedure established by TELEPRAC in this regard. As part of the registration process, we may collect the following information from you: name, email address, billing/shipping address including pickup location, phone number, user ID, gender, age, and password (which is encrypted). All your registration information collected is protected by our privacy policy

2.2. The registration on or use/ access of the Website or mobile application is only available to natural persons, other than those who are ‘incompetent to contract’ under the Indian Contract Act 1872. Only persons who have attained ‘majority’ and who are in a position to be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use are eligible to register on, or use/ access the Website or mobile application; which means, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website or mobile application.

2.3. By registering, accessing, or using the Website or mobile application; You accept the terms of these Terms of Use and represent and consent to TELEPRAC that You are ‘competent to contract’ under the Indian Contract Act 1872 and have the right, authority, and capacity to use the Website or mobile application and agree to and abide by these Terms of Use.

2.4. A registered User with Us having a valid User ID can only be utilized by the person whose details have been provided/registered with us and TELEPRAC does not permit multiple persons to share a single log in/ registration User ID. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of availing the Services, on behalf of such persons, provided such parent or legal guardian is competent under the Indian Contract Act 1872 are in a position so as to be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use. Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members. Such organisations in any case should write to us at [email protected] for availing any of our services.

2.5. You represent and consent that the information you submit during registration process is factual and accurate and that you will maintain the accuracy of such information. You agree and acknowledge that you would

(i) You agree to create only one account,

(ii) provide accurate and complete information when creating your account and in all your transactions through the website or mobile application,

(iii) promptly update your account information as needed,

(iv) maintain the security of your account by not sharing your password and OTP with others and restricting access to your account and computer, and

(v) accept responsibility for all activities that occur under your account and the risk of unauthorized access.

2.6. Your account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your account. TELEPRAC will not be liable for any loss or damages because of your failure to maintain the confidentiality of your account credentials in whatsoever the case is. By creating this account, you agree to receive transactional and/or promotional communications from us via email, telephone, SMS and chat. If you, at any time, wish to discontinue receiving notifications/communications from us, you agree to notify us by email or alternatively change your notification setting in your account.

2.7. TELEPRAC reserves the right, at its sole discretion, to suspend users permanently or temporarily, or to bar their use and access to the website or mobile application, at any time while investigating complaints or alleged violations of these terms of use or any services, or if we have reasons to believe that the information you provided is inaccurate. TELEPRAC also reserves the right to terminate your account without notice and suspend the account for any reason. By using the website or mobile application, you confirm that you have read and understand these terms and agree to be bound by them, as well as any obligations that apply to your heirs and personal representatives. If you are the parent, legal guardian, or authorized person for the patient disclosed on the website, you confirm that you are over the age of majority and have the full authority to sign and make the above representations on the patient's behalf

2.8. It is your responsibility to keep your email address up to date on your account setup at our website/App so that we can communicate from time to time with you electronically or as needed.

3.APPOINTMENTS, CANCELLATION & REFUND WITH TELEPRAC

3.1. The TELEPRAC platform allows users to connect with practitioners through various methods, including video, audio, and chat. Users also have the option to book appointments at clinics or hospitals, subject to availability. All the appointments can be made through our website/App.

3.2. Once the User books an appointment, they will get a booking confirmation and invoice. However, TELEPRAC has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment. However, if the appointment is cancelled by the doctor, we may provide you reward points which could be used for next purchases.

3.3. As User/patient, it is your responsibility to verify the specialization, experience, and other qualifications of the practitioners you choose to see at TELEPRAC. We cannot be held responsible for any issues related to their practice.

3.4. As User you must understand that following interactions and issues between users and practitioners are not the responsibility of TELEPRAC:

1. User interactions with doctor, pharmacy, Lab, clinic, and any associated issues
2. The ability or intent of practitioners to fulfil their obligations towards users
3. Incorrect medication or treatment, or medical negligence on the part of practitioners
4. Inappropriate treatment or difficulties experienced by users due to practitioners' failure to provide agreed upon services
5. Any misconduct or inappropriate behaviour by practitioners or their staff"
6. Incorrect lab report or prescription delivery from pharmacy.

3.5. If a practitioner you have paid for consultation through our website is unable to meet with you, please contact us at [email protected] within five days of the missed appointment. We will refund the full consultation fee to your original payment method within 5-10 business days. If you do not show up for your appointment without cancelling beforehand, the fee will not be refunded. In addition, Users are not entitled to a refund if a practitioner is unable to meet them at the exact scheduled appointment time and the user is required to wait, regardless of whether the user chooses to wait or not obtain medical services from the practitioner.

4. CONSULTATION WITH TELEPRAC: The Users and Practitioners understand and agree to the following:

4.1. TELEPRAC lists all verified practitioners on its website, and users may search for and choose a practitioner through the options provided on the website/app.

4.2. By using the online consult feature (Video), users understand that practitioners will not be able to conduct a physical examination and may not have or be able to obtain important information that is usually gathered through a physical examination. Users acknowledge and accept the risk of this limitation.

4.3. Practitioners must understand that video calls with patients should be given the same level of attention as in-person sessions and must be conducted with the same level of concentration

4.4. Users agree to use the advice from practitioners on the website in situations that do not require emergency treatment, physical examination, or medical attention, as an addition to ongoing treatment and with access to their medical history and records of physical examination and reports from their local medical practitioner.

4.5. The User understands that Consult is not a replacement for treatment that requires physical examination or immediate consultation. The User also understands that the advice provided by the Practitioner is based on general medical practices in India and is given to the best of the Practitioner's knowledge and ability. Further, The User agrees not to ask the Practitioner for personal advice or information unrelated to a specific disease, medicine, or medical condition

4.6. During and after the consultation, the Practitioner may upload the User's prescription, health records, and recommended diagnostic tests to the User's account on the Website for the User's access. The User may view, download, and order medications or lab tests from the options available at TELEPRAC. However, these services are provided by third parties associated with TELEPRAC, and it is the User's responsibility to coordinate with the pharmacy or lab. If there are any issues with the services provided by the third party, the User can write to [email protected] for assistance. TELEPRAC has no control over the working protocols of these third parties.

4.7. Screen recording and taking screenshots without consent is not allowed on our website. Users may share images or videos of their affected body parts with the Practitioner only if it is necessary for diagnosis and if the User is comfortable with doing so. Users must ensure that all communication and interaction with Practitioners, including the sharing of images or videos, occurs only through the Website. Users should not rely on any external modes of communication for interacting with Practitioners neither should they ask Practitioners for their personal contacts to share such content.

4.8. Users must not try to persuade Practitioners to prescribe drugs (including higher doses) that do not comply with the regulations in the Telemedicine Guidelines. The following drugs are restricted:

• Medication for Medical Termination of Pregnancy (MTP)
• Medicines listed in Schedule X of Drug and Cosmetic Act and Rules, or any Narcotic and Psychotropic substance listed in the Narcotic Drugs and Psychotropic Substances, Act, 1985

4.9. If a Practitioner determines that a restricted drug is necessary for the treatment or management of a disease or condition, the User must visit the Practitioner in person to confirm the need for prescribing such a drug and both should follow the revised guidelines available at Ministry of Health and Family Welfare, Government of India.

Please note: The User agrees and understands that transactions with Practitioners and TELEPRAC/DAR Medicare are subject to Indian law and that any claims, disputes, or differences arising from them will be subject to the jurisdiction provisions in the Terms and Conditions. The User also agrees and understands that the Practitioner is a licensed medical practitioner in India, and it is the User's responsibility to determine their eligibility to consult with Practitioners through the Website.

5.  HEALTH RECORDS:

We offer users a free service to manage their healthcare records, including medical history, lab reports, and prescriptions. These reports can be viewed or downloaded at any time by the User. However, TELEPRAC will not be responsible for any discrepancies in the reports and any user who tampers with lab reports or prescriptions may be subject to legal action.

5.1. In order to improve diagnosis and treatment, we provide users with the option to upload their previous medical records via their user profile. Users must exercise caution when uploading these records and should consult with their doctor before doing so for proper diagnosis and avoiding miscommunication/misinterpretation by practitioners. 

5.2. Practitioners may also upload reports or add them to the medical history file, which is available for view and download by both users and practitioners.

5.3. Health records generated by Practitioners are provided "as-is," and the Practitioner bear sole responsibility for their accuracy. TELEPRAC does not verify the information in these records and makes no representations regarding their accuracy. If you wish to report any discrepancies or make any changes to the health record, you should contact the relevant Practitioner.

5.4. If the health record is not accessed for a certain period of time; you may be unable to access it due to security reasons. We are not responsible if you are unable to access your health records or if they are delivered late despite our best efforts. You may also lose access to any health records that you personally added to the system if they are not synced with the server.

5.5. We are not responsible or liable for any content, facts, investigations, observations, medical deductions, or language used in your health records. Your Practitioner is solely responsible and liable for your health records and any information provided to us, including but not limited to the content of the records. We reserve the right to remove health records without prior notice if they are found to have been shared incorrectly or inadvertently. Additionally, in the event that a court of law or other jurisdiction requires us to share health records for any reason, we will follow the laws of the relevant jurisdiction.

5.6. You agree and acknowledge that we may need to access your health records in certain situations, such as when there are technical or operational issues with your access or ownership of the records.

5.7. If you have added dependents to your account/user profile and you access their health records, you are considered to be responsible for their health records. You agree that it is your responsibility to obtain the prior consent of your dependents before sharing, uploading, or publishing any sensitive personal information about them. TELEPRAC is not responsible for any claims, disputes, or liabilities that may arise in this regard, and you will indemnify TELEPRAC and its officers against any such claims or liabilities that result from unauthorized use of this information.

5.8. It is your responsibility, both for yourself and for any dependents you have added to your account, to give consent to your doctor/practitioner for transferring your medical history/records to a different practitioner if it is advised for better diagnosis or treatment. TELEPRAC is not responsible for any breaches of information or misunderstandings that may occur between you and your doctor in this regard.

5.9. We use encryption to protect your health records, but we cannot guarantee that unauthorized access will be prevented if you lose your login credentials, or they are compromised. If you become aware of any unauthorized use or access to your account, you should immediately inform us. Please take care to safeguard your login credentials and report any suspected breaches of your account to [email protected]

6. TERMS OF USE FOR REGISTERED MEDICAL PRACTITIONERS (RMP’S):

6.1 As a practitioner, you agree, represent, and warrant that you will use the Services in accordance with applicable law. Any violations of applicable law that result from your use of these Services are your sole responsibility, and TELEPRAC will not be held liable for them.

6.2. As a practitioner, you understand and have read the telemedicine guidelines issued by the Ministry of Health and Family Welfare, Government of India. You also consent to always following these guidelines and any updates to them and agree to our privacy policy and terms and conditions. As a Registered Medical Practitioner, you would be required to fully abide by Indian Medical Council (Professional conduct, Etiquette and Ethics) Regulations, 2002 and with the relevant provisions of the IT Act, Data protection and privacy laws or any applicable rules notified from time to time for protecting patient privacy and confidentiality and regarding the handling and transfer of such personal information regarding the patient. This shall be binding and must be upheld and practiced.

6.3. You agree to provide complete information in your profile and consent to being listed on TELEPRAC. In case of any discrepancy, we reserve the right to remove your profile at any time without notice.

6.4. It is incumbent on you as a RMP to maintain the following records/ documents for the period as prescribed from time to time:

(i) Records of Telemedicine interaction (e.g., Video call, Phone logs, email records, chat/text record etc.)

(ii) Patient records, reports, documents, images, diagnostics, data etc. (Digital or non-Digital) utilized in the telemedicine consultation should be retained.

(iii) Specifically, a prescription shared with the patient should be maintained.

6.4. TELEPRAC reserves the right to moderate suggestions made by practitioners through feedback and to remove any abusive, inappropriate, or promotional content added to the website. TELEPRAC will not be held liable or responsible for the ranking of practitioners on external websites and search engines.

6.5. TELEPRAC reserves the right to own all practitioner profiles and photographs and to moderate requested changes or updates made by practitioners. However, TELEPRAC reserves the right to independently decide whether to publish or reject these requests. You represent and warrant that you are fully entitled under law to upload any content you upload as part of your profile or while using Our services, and that this content does not breach any third-party rights, including intellectual property rights. If TELEPRAC becomes aware of a breach of this representation, we may modify or delete parts of your profile information at our sole discretion, with or without giving you a notice.

7. MISCONDUCT :

It is specifically noted that in addition to all general requirements under the MCI Act for professional conduct, ethics etc, while using TELEPRAC telemedicine services, all actions that wilfully compromise patient care or privacy and confidentiality, or violate any prevailing law are explicitly not permissible.

Examples of actions that are not permissible include:

(i) RMPs insisting on telemedicine when the patient is willing to travel to a facility and/or requests an in-person consultation

(ii) RMPs misusing patient images and data, particularly private and sensitive information (e.g. uploading explicit pictures of patients on social media)

(iii) RMPs using telemedicine to prescribe medicines from the restricted list

(iv) RMPs soliciting patients for telemedicine through advertisements or inducements

8. REGISTERED MEDICAL PRACTITIONER (RMP’s) UNDERTAKING:

The practitioner must be duly registered, licensed, and qualified to practice medicine/provide healthcare and wellness services in accordance with applicable laws, regulations, and guidelines set by competent authorities. The practitioner must not be part of any arrangement that prohibits him/her from practicing medicine within India. The practitioner must ensure that they follow all applicable laws governing their practice and take utmost care when providing consultations and services.

9. PRODUCTS AND SERVICES:

9.1. The Website is a platform that facilitates, as an intermediary, the online requisition by the user for the services like online consultation, purchase of medicines, diagnostic test booking, personal care, and health related products. The products are made available by third party/ies companies and we have no control over the content, quality, and related product details at all.

9.2. Online consultations: TELEPRAC is facilitating online consultations to provide patients with the option to seek medical advice and treatment. While online consultations can be a convenient and efficient way to receive medical care, it is important to note that TELEPRAC is not responsible for any problems that may arise during the consultation. Patients are encouraged to carefully read and follow any instructions provided by the practitioner, and to disclose all necessary information about their medical history and current condition. It is also patient's responsibility to ensure that they have a stable internet connection and necessary equipment (such as a computer or smartphone with a camera) to participate in the consultation. By facilitating online consultations, TELEPRAC is providing patients with an additional option for seeking medical care, but it is ultimately patient's responsibility to ensure that their needs are met and to seek further treatment if necessary.

9.2. Prescription Drugs: The Website is a platform that can be used by the Users to purchase various drugs and pharmaceutical products that requires a valid medical prescription issued by a registered medical practitioner/doctor to be provided to a registered pharmacist for the purpose of dispensing such medicine (“Prescription Drugs”). To purchase Prescription Drugs through the Website, you are required to upload a scanned copy of the valid prescription on the Website or email the same to TELEPRAC. The order would not be processed until we receive a copy of a valid prescription, or unless we get it directly from your doctor after online consultation through our health record facility. We will verify the prescription forwarded by You and in case we observe any discrepancy in the prescription uploaded by You, our pharmacist will contact you and if it’s not resolved, your order will not be processed.

9.3. Technology Platform for Pharmaceutical Products: We facilitate the purchase of drugs and other pharmaceutical products, personal care, nutraceutical products and services which include Over The Counter (OTC) and wellness products offered by third-party companies. We provide Website services like hosting and technology intermediary services to You and persons browsing/ visiting the Website. We have no control over third party user generated contents and/ Pharmaceutical Goods and Services and does not originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the third-party companies through the Website shall be the sole responsibility of them not Us. TELEPRAC shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website. We do not take any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale on the Website. The right, title, claim or interest in the products sold through the Website shall not vest with us.

9.4. Substitution of prescribed drugs: You acknowledge and accept that an order for a substitute prescription drug will only be processed if the doctor or registered medical practitioner has specifically authorized the use of an equivalent generic drug in place of the prescription drug, or if the prescription lists only the salt names rather than a specific brand name. If these conditions are not met, we will not be able to dispense a substitute drug.

 9.5. Drug Delivery: The Pharmaceutical Drugs and Services shall be delivered by our delivery team or independent contractors. You accept and acknowledges that the courier/ delivery personnel, engaged shall be User Agent of the delivery of the Pharmaceutical Drugs and Services to the address notified by You, with no control over the Pharmaceutical Drugs and Services and no additional obligation apart from standard delivery obligations and duty of care.

10. Payment, Fees, and Taxes:

User registration on our website/mobile application and the access to the information and services provided on the Website is/are free. TELEPRAC does not charge any fee for accessing and browsing our services and products. You agree and acknowledge that You shall not hold TELEPRAC responsible for any loss or damage caused to You while using our services, due to any acts or omission on the part of third-party pharmacy supplier, diagnostic center/Clinic and manufacturers which are beyond the control of TELEPRAC.

10.1. The subscription fees/membership fee for the Services, if any charged by TELEPRAC could be paid online through the facility made on the Website. Third parties support (payment gateway) and services are required to process online fee payment. TELEPRAC is not responsible for any loss or damage caused to User/ Third Party Service Providers during this process as these third parties are beyond the control of TELEPRAC. All fees are exclusive of applicable taxes.

10.2. TELEPRAC reserves the right to modify the fee structure for memberships by presenting on the Website which shall be considered as valid and agreed communication.

10.3. In order to process the payments, TELEPRAC might require details of User’s like bank account, debit card, credit card number etc. Please check our Privacy Policy on how TELEPRAC uses the confidential information provided by Users.

11. Privacy Policy:

Your individual identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer to our Privacy Policy (https://teleprac.com/privacy-policy). We understand the privacy of all information You provide is of a primary importance. We take outmost care to use it carefully and sensibly.

12. Security Policy:

 All your transactions done via our website www.teleprac.com are secure. The payment gateway(s) we use is/are one of the trusted way of payments in the country. Your personal information is encrypted by using Secure Sockets Layer (SSL) encryption technology, which ensures the privacy and security of your data.

13. Return, Refund, Cancellation and Shipping charges:

We offer return and refund on the products and Services ordered by You on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation, and shipping charges policy (“Refund & Shipping Policy”) which could be accessed using https://teleprac.com/refund-and-shipping. The Return and Refund policy forms an integral part of these Terms of Use, and the Users are requested to carefully read the same from time to time.

 14. Limitation of liability:

In no event, our aggregate liability, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both You and Us when a contract for the sale of Product or Services by Us to You was formed. The total aggregate liability of the Protected Entities (including TELEPRAC or any of its directors, officers, employees, agents or content or service providers ) to a User for all damages, losses, and causes of action arising from this Agreement or a User's use of the Website or the Services shall not exceed INR 1000 in the aggregate. The Protected Entities shall not be liable for any damages or losses resulting from:

1. The provision or failure to provide any service by Practitioners to End-Users   contacted or managed through the Website
2. Any content posted, transmitted, exchanged, or received by or on behalf of any User or other person on or through the Website
3. Any unauthorized access to or alteration of transmissions or data
4. Any other matter related to the Website or the Service

15. Retention of Information and License:

TELEPRAC may retain information collected from Users through its Website or Services for as long as necessary, based on the type of information, the purpose and methods of use, and the requirements of the SPI Rules. Computer/web server logs may be preserved for as long as deemed necessary for administrative purposes. Unless otherwise stated, TELEPRAC owns the intellectual property rights for all material on TELEPRAC. All intellectual property rights are reserved. You must not: It is not permitted to republish material from TELEPRAC, sell or rent material from TELEPRAC, reproduce, duplicate, or copy material from TELEPRAC, or redistribute content from TELEPRAC. Some areas of the website allow users to post and exchange opinions and information. TELEPRAC does not pre-screen, edit, publish, or review comments before they appear on the website. The views and opinions expressed in comments do not reflect those of TELEPRAC, but rather belong to the individuals who post them. To the extent permitted by applicable laws, TELEPRAC shall not be held responsible for comments or any liabilities, damages, or expenses resulting from the use, posting, or appearance of comments on the website. TELEPRAC reserves the right to monitor all comments and remove any that are deemed inappropriate, offensive, or in violation of these terms and conditions

16. Hyperlinking to our Content: The following organizations may link to our website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors may link to our website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

16.1 iFrames: Without obtaining prior approval and written permission, you are not allowed to create frames around our webpages that alter the visual presentation or appearance of our website in any way

16.2 Reservation of Rights: We reserve the right to request that you remove all links or a specific link to our website. You agree to immediately remove all links upon request. We also reserve the right to modify these terms and conditions and our linking policy at any time. By continuing to link to our website, you agree to be bound by and follow these linking terms and conditions

16.3 Removal of links from our website: If you come across any link on our website that you find offensive, you are welcome to contact us to let us know. We will consider requests to remove links, but we are not obligated to do so and may not respond to your request directly

17. Miscellaneous: Covenants: (For the purposes of these Terms of Use, Covenanters include Users and Third-Party Service Providers (if applicable). Each Covenanter agrees not to post, display, upload, modify, publish, transmit, update, or share any information that:

(i) Belongs to another person and to which the Covenanter has no rights

(ii) Is grossly harmful, insulting, or harassing based on gender, religion, regionalism, blasphemy, defamation, obscenity, pornography, pedophilia, libel, invasion of privacy, racial or ethnic bigotry, gambling, or contrary to laws in force

(iii) Impersonates another person

(iv) Infringes any patent, trademark, copyright, or other proprietary rights

(v) Violates any law

(vi) Is harmful to children

(vii) Contains viruses or other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer resource

(viii) Is prohibited under applicable laws, including the Drugs Act and Rules, the Drugs and Magic Act, the Indian Penal Code, and related laws

(ix) Is patently false and untrue, and is written or published with the intent to mislead or harass a person, entity, or agency for financial gain or to cause injury to any person

(x) Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or incites the commission of any offense or hinders the investigation of any offense, or insults any other nation

Covenanters should also refrain from:

(i) Violating or attempting to violate the integrity or security of the Website or any of TELEPRAC's Content

(ii) Transmitting information (including job posts, messages, and hyperlinks) on or through the website that is disruptive or competitive to the provision of Services by TELEPRAC

(iii) Intentionally submitting incomplete, false, or inaccurate information to the Website

(iv) Making unsolicited communications to other Covenanters

(v) Using any engine, software, tool, agent, or other device or mechanism (such as spiders, robots, avatars, or intelligent agents) to navigate or search the Website

(vi) Deciphering, decompiling, disassembling, or reverse engineering any part of the TELEPRAC concept/Website

(vii) Copying or duplicating in any manner any of the TELEPRAC's Content or other information available from the Website.

(viii) Framing or hotlinking or deep linking any of the TELEPRAC Content

If TELEPRAC becomes aware of or receives written notice (signed with an electronic signature) of any such information in violation of these terms, it has the right to disable the information and preserve it, along with associated records, for at least 90 days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules, regulations, or these Terms of Use or the Privacy Policy by a Covenanter, TELEPRAC has the right to immediately terminate the Covenanter's access or usage rights to the Services and remove any non-compliant information

17.1 Intellectual property rights:

All intellectual property used on our website, except for those that have been identified as the intellectual property of third parties (who we have also acknowledged in our acknowledgement section), shall remain the exclusive property of the Company. Third parties agree not to bypass, disable, or otherwise interfere with security-related features of the Website or features that prevent or restrict the use or copying of any materials or enforce limitations on the use of the Website or the materials therein. The materials on the Website or elsewhere may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means.

17.2 Indemnity: The Covenanters agree to defend, indemnify, and hold harmless to TELEPRAC, the Protected Entities, independent contractors, service providers, consultants, licensors, agents, and representatives, and their respective directors, officers, and employees, from and against any and all claims, losses, liabilities, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to:

• Covenanters' access to or use of the Website
• Covenanters' violation of these Terms of Use or any applicable laws
• Covenanters' violation of the rights of another person or entity, including infringement of their intellectual property rights
• Covenanters' conduct in connection with the Website

TELEPRAC reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. The Covenanters agree that TELEPRAC will not be liable for any modification, suspension, or discontinuance of the Website or any other part thereof

17.3 Force Majeure: Other Parties accept and acknowledge that TELEPRAC shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services due to natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (unless caused by the fault of TELEPRAC or Third-Party Service Providers in the event these services are offered), or any other delay or default or deficiency or failure that arises from causes beyond TELEPRAC's reasonable control (“Force Majeure Event”). In the event of a Force Majeure Event, depending on whose performance has been impacted under the Terms of Use, TELEPRAC shall immediately give notice to the Other Party(s) of the facts constituting the Force Majeure Event.

17.4 Governing Law and Dispute Resolution: These Terms of Use and any contractual obligation between the Parties will be governed by the laws of India, without reference to conflict of laws. Any legal action or proceeding related to Other Party(s)' access to or use of the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts in UT Jammu & Kashmir. All disputes will be subject to arbitration in UT Jammu & Kashmir in English/Urdu by a sole arbitrator appointed by TELEPRAC under the Arbitration and Conciliation Act, 1996.

17.5 Severability: If any provision of these Terms of Use is deemed invalid, unlawful, void, or for any other reason unenforceable, that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions

17.6 Waiver: These Terms of Use can only be amended or waived in writing, signed by TELEPRAC. Any consent or waiver by TELEPRAC for a breach of these terms by other parties does not constitute consent or a waiver for any future or different breach.

17.7 Headings: The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define, or limit the scope, extent, or intent of these Terms of Use.

18. Disclaimer: Please note that our website and the information provided on it are provided "as is" without any warranties, representations, or conditions of any kind. While we strive to provide accurate and up-to-date information, we cannot guarantee that the website will be error-free or that it will always be available. In no event will we be liable for any damages of any kind arising from the use of this website.

Online consultation should not be used in emergencies or for serious illnesses that require physical examination and consultation. If a Practitioner recommends an in-person consultation and physical examination, it is the User's responsibility to follow this advice and book an appointment with the Practitioner or another medical professional. If the User fails to do so and their condition worsens, TELEPRAC will not be held liable. Video consultation is intended to provide additional consultation options for Users, but it should not be used as a replacement for in-person consultation with a medical professional

19. Contact Information: If you have any comments, questions, or suggestions regarding our Services, please contact our customer service at [email protected] or [email protected]. If any other parties have any questions concerning TELEPRAC, our services, website, these Terms of Use, or anything related to any of the foregoing, you can reach us at [email protected] or via the contact information available on our website. You can also reach us by phone or WhatsApp at +91-6006715123.

20. Grievance Officer: If you experience any issues or harm as a result of access or usage of our website by any person in violation of Rule 3 of the IG Rules, please file a grievance with the appropriate grievance officer listed as follows:

Mr. Uzair Ismail,

TELEPRAC

H.O: Dar Complex, near Ghanta Ghar, Wanpoh Road Kulgam, J&K-India 192231. Email: [email protected]

Timing: Monday to Saturday between 9am and 7pm except public holidays.

Thank you for choosing TELEPRAC… Healthcare | Anytime | Anywhere

 We wish you a healthy life.